PhonePe — Cheating your customers

I have added Rs.5000 in my phonepe wallet on 25th July 2020, but as I am unable to use it properly I thought of closing my wallet so that amount will be credited back in my account. So, I have closed Phonepe wallet on 4th Aug 2020 @ 5.56pm. But till date nothing is credited back to my account. I have raised a ticket long back and spoken to many of thier executives and raised a ticket on the same but all the time you people are closing the ticket stating that we have credited in your bank account. But my amount is not credited in my account. I have raised the same issue with my bank also but they said not even one rupee is credited into your account.
It's been 2 months now but still my amount you have taken is not credited to my account. They are not even ready to provide me the settlement copy when I asked for in order to provide it to my respective bank. I didn't expect this kind of such a bad service. You should not cheat the customers repeating the same solutions again and again but actually when the issue is not resolved.
I am not at all happy with PHONEPE
Ticket ID:[protected]