PhonePe — credit card bill payment

I pay bill of my credit card of rs 18918 and the transaction was successful on dated 03.12.2017 which is my last date to pay bill and the amount was debited form my account. But the amount was not credited to my credit card account. I make complaint to phone pe but there is no response i make many mail to credit my amount in credit card statement but they did not response. Due to bank penalise me with the amount of rs 800 and credit was blocked. When i call phone pe to talk with executive they disconnect my phone or if they talk they hold my phone for half an hour. I make call to phone pe 8 times in a day they torcher me on phone calls i humbly request to credit my money to my credit card account but they give me time of 3 working days i asked my credit card was blocked and bank will unblock my card after i make payment of rs 18918 i am a salaried person and belong to middle class family i request to phone pe executive that i cant arrange of another amount of rs 18918 it is a huge amount for me but they not understand my problem so please help me to credit my amount of rs 18918 in credit card account urgently.