PhonePe — fund deducted but not received

Address:

Kolkata, West Bengal, 700009

Hello sir,
I am Md. Sonu Ansari with Punjab National Bank account number [protected] at Daud Nagar branch, Bihar.
I want to register a complaint as i did a transaction of rs. 20000/- from my bank of Punjab National account to my state bank of india account ([protected]) through phonepe on 15th September 2019 (Transaction id - P1909152012382473182148. [protected].

But that money neither credited to my bank of Punjab National account nor to the state bank of india account.

I have already register a complaint at phonepe team. But they can't solve the matter and the matter is as it was before.