PhonePe — gave me false information and does not showing transaction

Bhikari hain ye😒
I bought digital gold from phonepe of 449. As per terms i tried to sold it after 24 hours. But it's showed error, and refuse to proceed further. I immediately raised a complaint against it, they replied back after 2 days and they said it's the connectivity issue with gold providers. After that the did not reply me. When i called me then they request to share screenshot about issues. After that i got message from phonepe that "dear customer, we credited cashback to your phonepe wallet incorrectly. We have reversed the amount & the gold you bought with it. We apologize for this error."this message i got 9 days after my first complaint. They didn't mention this error in entire process. They reverse my transaction for gold and stealed all money without my permission and without showing that transaction on my account. This is unethical and frustrating. This is mistake of phonepe and the hold me for so long. I'm now concern about my bank account attached to phonepe, if they can reverse my transaction then they can reverse my bank transaction done on phonepe. I want all my wallet balance or gold balance which is reversed by phonepe. I have details of crediting money in my wallet but there is no details of reversal. I want my reward for my wasted time on this blunder done by phonepe.
They have transaction id for credited cashback but didn't show the transaction for reverse transaction.