PhonePe — i am complaining about the recharge failure and the poor service facility.

Address:Kapurthala, Punjab, 144401

I have done my recharge of 499 rs on my jio number. The payment is deducted from my bank account but the recharge is still pending (About 18 hours). I called several times on customer support number also wait for (30 minutes) as they say our executives are busy to assist other customers but they didn't respond. I have also try to contact with email but didn't get any reply. I also contact phonepe through its facebook page but there also they just say sorry and didn't solve my problem and neither refund my money. Very poor experience with phonepe 👎👎👎
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Nov 07, 2017
Saini Ram's response
Pls refund my money

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Sir/madam

we are use phonepe application for electricity bill payment but due to failed transacation as per these id NX [protected], (time 10.02pm) NX[protected] (10.05pm)both date on 23 October 2017 amount are debit my account rupees 3709/but do not revert amount in my account reason transcation failed.

My account balance dabit for not successful transaction but refund my money pls recheck and confirm to me amount

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