PhonePe — money not credited to the beneficiary account

Address:	Hyderabad, Telangana
Website:	Phonepe

Sir i sent 20k from andhrabank account to sbi on phone pe for two days it showed as pending on 3rd it became successful but no money credited in sbi account sir
Utrnumber[protected]
Its been 6days no refund
On 7th january through phonepe
Andhrabank is saying they have sent to the receiver
But as per the beneficiary sbi statement there is no credit of 20000 rupees till now