PhonePe — money not refunded back after the failure of transaction

Address:	Hooghly, West Bengal, 712235
Website:	phonepe app transaction failure

Respected Sir,
I beg to inform that I did a transaction from Sbi account ([protected]) to Axis bank account ([protected]) through PhonePe app on 23.11.2018. The transaction failed due to technical issues. I lodged a complain to PhonePe customer care & mailed at support.[protected]@sbi.co.in . I haven’t yet received the deducted amount. I am providing the detailed information of the transaction below:
Amount debited- Rs 15, 000
Date- 23.11.2018
Time- 4:06 PM
Reference no- UTR:[protected]
Transaction ID- P1811231606426606657476
Please kindly look into the matter urgently.

contact number [protected]