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PhonePe — My amount is deducted from my account and they are showing payment is failed and amount is refund into ur account

I had made a payment but it is failed nd now they showing my amount is credited back in my account.But i didnt get any amount back.Now they are not even raising ticket regarding this so that i send statement.they are not responding please help.My registered number of phonepe is [protected]
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May 17, 2021

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    PhonePe
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    PhonePe Phone
    +91 12 4678 9345
    PhonePe Address
    A 25, Mohan Cooperative Industrial Area, South Delhi, New Delhi, Delhi, India - 110044
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