PhonePe — my phonepe wallet is not closing.

Address:

New Delhi, Delhi, 110009

Phonepe customer care is not solving my problem for wallet closer. My 9, 900 rupees has been stuck in phonepe wallet from 4 days and they didn;t solve my problem. I want my money back in my bank account anyhow.
Phone customer care told me that your wallet closer has stopped due to some reasons, you have to wait for 72 hour. I tried it after the time period but it has not done. Now the customer care replied me that this issue will not solve without kyc. But the kyc problem already occurs from phonepe. They again told me that please retry it, i have do it on the spot but the didn't able to solve my problem. They promise me to call back by their senior but they haven't call me back.