PhonePe — not refund my payment

My name is archana sharma. I did my airtel tv recharge of rs200 on 5-nov-2017 at 4:30pm through phonepe wallet, but the recharge was not successful as per airtel tv customer care. The transaction id is - nx[protected]. I did the complain through phonepe app, but till date i have not get my money back into my wallet. Please sort out the problem.