PhonePe — our kyc can not be completed

Sir, i am calling a customer of phone pe wallet. Hello sir, for the past few months, my almost 5000 cash phone has been trapped in phone pe's wallet and it can not be withdrawn in the bank. I have complied with them at least 10 times. Sir, he still says that wait, sir, he does not understand anything about our help, please fix this work as soon as possible.