PhonePe — phone pe wallet has become unusable

Address:

Ernakulam, Kerala, 682025

I topped up my phone pe wallet with an amount of rupees 5000/-, i submitted my documents for kyc and the status is shown as approved.

When i try to withdraw or use the amount in my wallet the request reverts to completion of kyc.
I tried to do kyc again, but the app says that they have temporarily stopped kyc service.

I called up customer care regarding this and they are not able to help me get my money back.

My wallet has become unusable for anything other than swiggy.