PhonePe — phonepe ekyc issue cannot withdraw amount

Hemanth Kumar Chinthada

from Hyderabad, Telangana

Address:

Unnao, Uttar Pradesh, 500072

After transferring 4, 400 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem.

The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved.

Hemanth - phonepe number - [protected]

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Comments

smujeebali

from Hyderabad, Telangana

Same here again facing problems please solve

shao nienu

from Mamit, Mizoram

Same with me, I added Rs 6000 and I'm unable to withdraw. It says ekyc is unavailable. When I contacted customer service, they said it will be back soon but it's already a month now. I'm frustrated and tired of waiting. PhonePe is a fraud company and needs to be reported.

Anupam Chandra

from Patna, Bihar

Please help me soon. The same withdrawal problem.