PhonePe — Phonepe Recharge not done

Address:

Solapur

Hello,

My name is Dattatray, i have recharged on 4th Oct Jio Plan of 249 rupees through Phonepe, The transaction was successfully, however, haven't received recharge confirmation message from Jio company, when i checked with Jio operator they told they haven't received any request on 4th Oct through phonepe, then i checked with Phonepe Executive they stated the recharge is done, they got ref id from jop operator, they also provide me reference id is below.

Reference ID [protected]

Per discussion with phonepe executive the recharge is successful and they unable cancel the request or refund amount.

i'm again visit to my jio application and chat with they online executive they stated same as phone conversion they haven't received recharge request on 4th Oct thorough phonepe.

Please find herewith attached commutation with phonepe executive and also jio customer care chat details.

Hello! Welcome to JioCare. Thu, 17:57
Hi Thu, 17:57read message
Fatima Thu, 17:57read message
Chat Bot Avatar
Hello Dattatray sir. Thu, 17:57
Chat Bot Avatar
How may I assist you today? Thu, 17:57
I have recharged on 4th Oct with phone pay 249 amountThu, 17:57read message
But amount not reflectingThu, 17:58read message
Chat Bot Avatar
I certainly understand your concern related to recharge.
Thu, 17:58
Chat Bot Avatar
Please be assured I will surely help you.
Thu, 17:58
Trasaction is sucessfuallyThu, 17:58read message
Chat Bot Avatar
Are you chatting from the same number on which made the recharge?
Thu, 17:58
Yes Thu, 17:59read message
Madam Thu, 17:59read message
Chat Bot Avatar
Okay.
Thu, 17:59
Chat Bot Avatar
From where did you do the recharge?
Thu, 18:00
With Phon pay on 4 Oct.Thu, 18:01read message
Chat Bot Avatar
As you mentioned above you did the recharge from Phone Pay.
Thu, 18:01
Yes madamThu, 18:01read message
Chat Bot Avatar
I really apologise for asking you again.
Thu, 18:02
What happens madamThu, 18:02read message
Chat Bot Avatar
The transaction was made through which bank?
Thu, 18:02
Bank of IndiaThu, 18:02read message
Chat Bot Avatar
Okay.
Thu, 18:03
Chat Bot Avatar
We have not received the recharge request for this number on 4th Oct.
Thu, 18:03
Chat Bot Avatar
If the amount has been deducted from your account/TPA wallet, even then the recharge request was not forwarded to us by your respective TPA.
Thu, 18:03
Hi Apekshit, Thank you for contacting PhonePe! Regarding your recent query, Ticket ID:[protected], we understand that you haven’t received the plan benefits for your recharge of ₹249.0. Please note that we already have confirmation from JIO that the plan is successfully applied. We recommend that you check your latest 249.0 balance or the SMS you’ve received from the operator for details of the recharge. Please don’t worry if you see that the plan benefits have been applied for the number you’ve recharged. You can contact 249.0 with the operator reference ID [protected] and they will definitely help you with this. Note: Please call the operator from the number that you’ve recharged. Please note that once the transaction is initiated the request is sent to the bank directly. Hence cancellation and refund are not under our control. Be assured your money is safe under all circumstances. Please feel free to contact us if you need any clarification. Regards, PhonePe SupportThu, 18:03read message
Chat Bot Avatar
Request you to check the payment history of your and the number on which recharge was done.
Thu, 18:03
Chat Bot Avatar
Thank you for sharing the message.
Thu, 18:04
Madam check I have contacted to phone pay excextive they provided me above informationThu, 18:04read message
Chat Bot Avatar
If the payment history reflects that the amount has been debited and the entered Jio number is also correct and since it has been more than 2 hours since you attempted the recharge, hence request you to contact the TPA through which the recharge was attempted.
Thu, 18:05
Chat Bot Avatar
At times, it may take up to 3 days for the TPA to refund the amount in your account.
Thu, 18:05
Chat Bot Avatar
Is there anything else I may help you with?

Please help to refund my money or get need to done recharge of 249 Jio Plan.

Thanks,
Dattatray