PhonePe — refund 10602053

Address:

713201

Ticket id[protected]
I haven't received my 501.50 rupees in my bank account.
Flipkart refunded it 31st march.
But still i haven't got it...
Phone customer care executive second time told me to wait till 17th april, 2018.
But today morning, i saw my case[protected] is closed.
I just want to know one thing, that phone really want to refund my money or not.
What the hell is going on?