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PhonePe — regarding sms is not verified to check bank balance or any transaction

In my phone pay account every details are fine but there is a problem that my bank account sums is not verified on verifying the sim there is msg shown that oops check your fone balance or sms pack but everything is correct phone balance sms balance all are available but not verifying my account mo. No. Or not check balance or any transa6what can i do pls as soon as possible solve my problems
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Comments

I have done a fund transfer on 1st October 2019 through phone pe to sbi account rupee of 7900 & till time the status was very disappointing & phone pe coustomer care was given false commitment & they cheated, thing is 1-resolved within 72 hours but no response then they given another date 11th oct end of the day but there is no credibility

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My refund amount not credit last 6days. I already ask phonepe customer care about my amount refund.

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