PhonePe — Sweet communication but no service to any issue

This is a company which do not bother any action on customers query and wait for time to resolve the issue. They will send u nice ticket no like[protected] for me with sweet words but do not know what to do after that and keep mum.My issue is described hereinunder:

AA)For One IPO namely Indigo paints which completed allotment on 28th Jan 2021, two Hold have been made one in ICICI Bank and one in Idfcfirst Bank. How can u have two bank account hold for one IPO?? Yes if you use Phonepe you can have.
BB) Let me describe what happened. UPI was used to hold funds in default bank Idfcfirst Bank but got a message ‘’ something happened, Try again’’. I tried again and this time selected another Bank namely ICICI. The message came that auto pay is successful.
CC) Since there is no allotment, On 29th Jan 2021 my hold has been removed from ICICI Bank. But still there is a hold in my Idfcfirst Bank for Rs 14900.
DD) Hold is normally released through NPCI UPI but in this case there appears to be no record of the hold in IDFCFIRST Bank. Also two hold cannot be there for one application. Thus this issue is unique and I find nobody knows the solution and want to enjoy and do nothing till the expiry date of hold 9th Feb2021.
EE) Now on the expiry date how the hold gets released is not known to anyone including the Banker, Phonepe and they want to enjoy till that when they will be forced to use their brain of course if it there. Otherwise as sual they will keep mum