PhonePe — (ticket id: 7441933) amount not refunded (recharge unsuccessful) successful

My complain against Phone pay done on 29th January 2018. As per complain against Phone Pay (Ticket id: 7441933) .on phone pay recharge of jio RS 399 three times debited from bank account on 27 Aug 2017, but recharge not done successfully. Bank give clarified that money debited and not credited in account. And advised to contact Phone pay. Still Issue not solved. So kindly you are requested to please look into this matter. Complain against Phone pay again done today just by attaching Bank's clarification.. Please do needful.