PhonePe — transferred money but not being received

Address:

East Sikkim, Sikkim

I have transferred 2500 two times from phonepe sbi account to union bank at 2 feb 2019 but the receiver had not received till now i had made a call to phone pe customer care also but they are saying it its not their fault we trust phone pe thats y we use it but they are not helping us i went to ask union bank of india also but its third party app so they cant help me through it plz return my money phone pe dont have poor people money