PhonePe — Unable to sell gold due to some reasons

While purchasing gold, there are no security norms followed and the purchase goes thru instantly. When it comes to selling gold, they ask you to wait for 24 hours first which is understandable. Later, they give a message stating due to security reason, the gold can only be sold after 5 days. I'm the owner of the gold purchased, I should be able to sell it whenever I want it to. What if the gold prices falls in next 5 days. I'll be under loss. Haven't heard from phonepe and they keep saying to try after 5 days which doesn't make sense. Ticket number:[protected]