PhonePe — unauthorised debit of rs.5000/- on 22/07/2020

I lodged a complaint on 31/07/2020 about an unauthorised debit ofd rs.5000/- on 22/07/2020.
(Ticket no.[protected]) in reply you informed me that you will resolve the problem before 04/08/2020 and inform me.
But till date no response from you nor the amount credited to my account.
Please look into the matter and credit the unauthorised debit of rs.5000/- immediately without fail.