PhonePe — wrong amount was deducted but refund not received

Address:

Gurgaon, 122003

Dear HDFC BANK,

Please see the attachment so that you can understand my concern.

@Phonepe

I have already word with today your agent from my alternative number [protected] and he did not try to talked with with his team leader why don't know??? and day after before also word with executive support but they are not gave any such information, however I've facing lots of issued. What should i do?????????

Also he saying there are no senior are available, right now, please call back tomorrow.What is this, this is right way to talked with valuable customer????????

I'm still having the concern and the solution which we have proposed is not at all best possible solution from your end. Looking for your response on this, please. Help me with some sort of assistance in reducing cost at least as i cannot wait longer. I have been communicating the same thing to you from the day one that the product is not tempered by anyone. It is a product quality issue. I have been even informed that there will be another engineer coming for the inspection but this has still not done.

I'm happy to escalate it. Can you help with the concern team contact details at least? I'm not getting any proper response from your team.. There are so much of ambiguity in conversation. As stated earlier i have never faced any issues with my other Phonepe product. You should be understanding my concern and should be helping me instead of sending the same emails all the time. I'm fade up with the same response all time. What is the best possible solution according to Phonepe management. Can you please share that in email. Please do not add any unnecessary statements in it as i know you do not value your customer. I just don't want to talk about Phonepe anymore.

Note: — here am sharing my bitter experience with Phonepe, to create awareness
About the fraudulent works done by total Phonepe team. Please escalated
This matter to senior person as well as audit this call from the internal
And external quality department and waiting for your resolution.

*!*such is the pathetic situation!*

*it's a totally miss managed service that Phonepe is giving services also
Totally unsatisfied with the service. I should say these organizations are
Charging money on a regular basis for not giving any facility, they are not
Cooperative. The charges for every damn thing and they are cheating the
Employees, organizations because they don"t think about the customer and
They, are only worried about their quarterly profit.*

Where is the proof that my case has been escalated? I am really struggling
Hard to write up decent words in my email. Because i just see that you guys
Continuously don't give any damn to my request. And from the very
Beginning, i am telling you that you guys are pathetic and *highly
Unprofessional Phonepe service team*. I am trying to find my way to
Complain about you in public forum nothing more else.

*what i am looking for against my complaint???*

1. *i would like to file my extreme dissatisfaction with the Phonepe
Service. *
2. *what a beautiful solution! *
3. *Phonepe management can you please tell me???*

I m still suffering to get the resolution on this. On Phonepe side, they
Are providing me daily a new resolution date and ultimately failed to get
Me any information on this. Now it’s a peak of testing my patience level.

*i am writing this email to you regarding your false commitment with Phonepe all senior due to logistic issued and i want to full compensation,
Nothing more else. *

In the end, just requesting you to please expedite my concern so that i can
Get some sort of respite.

*my complaints against Phonepe team:*
1. Failed to deliver the product within the committed time while placing
The order.
2. Lack of service even after getting 100% money from the customer.
3. The customer was treated in an arrogant way by Phonepe executives.

*kindly do needful immediately and as soon as possible and take action
Nothing more else also will be should give best services of valuable
Customer.*

Please escalated this matter to concern department and as soon as possible call back my number.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone

Please escalated this matter to concern department and as soon as possible refund my money as a goodwill gesture and com also nothing more else.

No one can take action on same. Please escalated this matter to concern department and as soon as possible call back my number before 1pm.

Regard’s
Sanjoy khatua

[protected]
[protected]
Sent from Samsung j7 smart phone