PhonePe — Wrong transaction - rewards from phonepe

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Sir,
A sum of Rs 1947 was deducted from my bank account on the name of phonepe rewards on 09/08/2020. When I noticed that instead of giving rewards to me my money amounting to Rs 1947 has been deducted. Sine then I have been complaining to phonepe. Repeated complaints have been made and even spoken to customer executive on 20/08/2020 who replied to get me refund by 23/08/2020 and message also received as such from phonepe to file complaint with cyber crime police. I requested phonepe to file the complaint with cyber crime at their end only and arrange my refund at the earliest.