Phoolwala.com — So-called bouquet was sent from a bakery in a carry bag

 
6 Reviews
 rpsolomon
I ordered the "Meet your dream" Bouquet/Teddy bear/Chocolates combo from Phoolwala.com.They charged me an extra Rs.400 for delivery charges to that small town.

I ordered this bouquet for a wedding reception of one of my close relatives. I was shocked when they delivered a small bunch of roses tied with a ribbon and was sent in a carry bag from a local bakery shop. The roses were not fresh and the "bouquet" looked as if it was made with flowers from roadside vendors and I was terribly embarrassed to see the picture of the bride with the "bouquet". What a shame!!

Moreover, the teddy bear was much smaller in size than what was promised and they sent Cadbury's chocolates instead of Ferrero Rocher Chocolates. After I complained to them, they sent another bouquet which was no way close to the one I ordered. I ordered a bouquet with roses but they sent one that was mixed with cheaper flowers. Never trust this company.

I've enclosed the pictures.The 1st picture shows what I ordered and the second picture shows the "bouquet" that was delivered.

So-called bouquet was sent from a bakery in a carry bag
So-called bouquet was sent from a bakery in a carry bag

Complaint Status


[Jan 17, 2017] Phoolwala.com customer support has been notified about the posted complaint.
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

PopularChemists Druggists: Has my parsal reached Belgian please let me know
14/11/18, 6:32 pm - PopularChemists Druggists: may i know the order number ?
14/11/18, 6:32 pm - PopularChemists Druggists: Dear muskaan,
Thanks for placing order with Phoolwala.com
We would like to update you that your (PW166828). has been delivered successfully on[protected] and received by (MUSKAAN ADNANI)
14/11/18, 6:32 pm - PopularChemists Druggists: Yes sir
14/11/18, 6:32 pm - PopularChemists Druggists: When
14/11/18, 6:32 pm - PopularChemists Druggists: It was taken back for wrong delivery
14/11/18, 6:32 pm - PopularChemists Druggists: On the same day
14/11/18, 6:32 pm - PopularChemists Druggists: Please reply
14/11/18, 6:32 pm - PopularChemists Druggists: Spoke to party goods not yet supplied is this your original procedure
14/11/18, 6:32 pm - PopularChemists Druggists: 7 to 14 after festival is over .
14/11/18, 6:33 pm - Shirley Mum: They hd sent this msg.
14/11/18, 6:34 pm - Shirley Mum: Sorry for inconvenience cause to you as we talk to our service provider Mr. Nadeem he was in his engagement so he didn't talk to you properly so please give us one more chance we will do it today ASAP with some complimentary chocolates
14/11/18, 6:34 pm - Shirley Mum: Thank you for your reply.
Mr. Nadeem did call me and apologise.
But as you very well know festivities are over. As i told you I had called for the sweets myself since i did not get from you. What will i do with so much sweets now. Complimentary chocolates as a way to apologise you can send but please initiate the refund.
Thanks once again.
14/11/18, 6:34 pm - Shirley Mum: Dear Mam we respect your reply but please give us one chance to prove our self from the next time we will take care of your order if you want something else instead of sweets so we will do but give us one more chance
14/11/18, 6:34 pm - Shirley Mum: Will give u you a chance next time. Festivals kerp
14/11/18, 6:34 pm - Shirley Mum: Festivals keep on coming. This time pls keep my respect
14/11/18, 6:34 pm - Shirley Mum: Dear muskaan,
Thanks for placing order with Phoolwala.com
We would like to update you that your (PW166828). has been delivered successfully on[protected] and received by (MUSKAAN ADNANI)
14/11/18, 6:34 pm - Shirley Mum: Why am i receiving this msg??
14/11/18, 6:34 pm - Shirley Mum: I have not taken delivery
14/11/18, 6:34 pm - Shirley Mum: I am still waiting for an answer ?
14/11/18, 6:34 pm - Shirley Mum: Dear mam
refund will not be possible.our delivery boy attempted the delivery and you have refused to accept.
Product being perishable we can't initiate a refund
14/11/18, 6:34 pm - Shirley Mum: However if you want we can arrange a redelivery of the same .hope you will cooperate
14/11/18, 6:34 pm - Shirley Mum: It is 4 days since your msg but no delivery. Is this how u make money??
14/11/18, 6:34 pm - Shirley Mum: And what do u mean by if u want. U have been paid in advance
U r not obliging anyone.
14/11/18, 6:34 pm - Shirley Mum: U talk abt complimentary chocolates and I guess take them home with the sweets instead of delivering the original merchandise.
Showing in ur book of records tht delivery was done. Nice network u have
Reach us at Customer Care: Call or Whatsapp- [protected], [protected] Between 9:30 AM to 20:00 PM hours. Happy to Assisthttps://www.phoolwala.com/
Sunil Lala's reply, Dec 2, 2018
they are noy picking up calls .and do not want to retern the money
Sunil Lala's reply, Dec 14, 2018
14/11/18, 6:34 pm - Shirley Mum: U talk abt complimentary chocolates and I guess take them home with the sweets instead of delivering the original merchandise.
Showing in ur book of records tht delivery was done. Nice network u have
Reach us at Customer Care: Call or Whatsapp- 9873356937, 9213356937 Between 9:30 AM to 20:00 PM hours.till taday no sweets and no refund
no reply till today not picking up calls from our no.
, - PopularChemists Druggists: Has my parsal reached Belgian please let me know
14/11/18, 6:32 pm - PopularChemists Druggists: may i know the order number ?
14/11/18, 6:32 pm - PopularChemists Druggists: Dear muskaan,
Thanks for placing order with Phoolwala.com
We would like to update you that your (PW166828). has been delivered successfully on[protected] and received by (MUSKAAN ADNANI)
14/11/18, 6:32 pm - PopularChemists Druggists: Yes sir
14/11/18, 6:32 pm - PopularChemists Druggists: When
14/11/18, 6:32 pm - PopularChemists Druggists: It was taken back for wrong delivery
14/11/18, 6:32 pm - PopularChemists Druggists: On the same day
14/11/18, 6:32 pm - PopularChemists Druggists: Please reply
14/11/18, 6:32 pm - PopularChemists Druggists: Spoke to party goods not yet supplied is this your original procedure
14/11/18, 6:32 pm - PopularChemists Druggists: 7 to 14 after festival is over .
14/11/18, 6:33 pm - Shirley Mum: They hd sent this msg.
14/11/18, 6:34 pm - Shirley Mum: Sorry for inconvenience cause to you as we talk to our service provider Mr. Nadeem he was in his engagement so he didn't talk to you properly so please give us one more chance we will do it today ASAP with some complimentary chocolates
14/11/18, 6:34 pm - Shirley Mum: Thank you for your reply.
Mr. Nadeem did call me and apologise.
But as you very well know festivities are over. As i told you I had called for the sweets myself since i did not get from you. What will i do with so much sweets now. Complimentary chocolates as a way to apologise you can send but please initiate the refund.
Thanks once again.
14/11/18, 6:34 pm - Shirley Mum: Dear Mam we respect your reply but please give us one chance to prove our self from the next time we will take care of your order if you want something else instead of sweets so we will do but give us one more chance
14/11/18, 6:34 pm - Shirley Mum: Will give u you a chance next time. Festivals kerp
14/11/18, 6:34 pm - Shirley Mum: Festivals keep on coming. This time pls keep my respect
14/11/18, 6:34 pm - Shirley Mum: Dear muskaan,
Thanks for placing order with Phoolwala.com
We would like to update you that your (PW166828). has been delivered successfully on[protected] and received by (MUSKAAN ADNANI)
14/11/18, 6:34 pm - Shirley Mum: Why am i receiving this msg??
14/11/18, 6:34 pm - Shirley Mum: I have not taken delivery
14/11/18, 6:34 pm - Shirley Mum: I am still waiting for an answer ?
14/11/18, 6:34 pm - Shirley Mum: Dear mam
refund will not be possible.our delivery boy attempted the delivery and you have refused to accept.
Product being perishable we can't initiate a refund
14/11/18, 6:34 pm - Shirley Mum: However if you want we can arrange a redelivery of the same .hope you will cooperate
14/11/18, 6:34 pm - Shirley Mum: It is 4 days since your msg but no delivery. Is this how u make money??
14/11/18, 6:34 pm - Shirley Mum: And what do u mean by if u want. U have been paid in advance
U r not obliging anyone.
14/11/18, 6:34 pm - Shirley Mum: U talk abt complimentary chocolates and I guess take them home with the sweets instead of delivering the original merchandise.
Showing in ur book of records tht delivery was done. Nice network u have
Reach us at Customer Care: Call or Whatsapp- [protected], [protected] Between 9:30 AM to 20:00 PM hours. Happy to Assisthttps://www.phoolwala.com/
Sunil Lala's reply, Dec 26, 2018
still no reply .not picking up calls
still no reply
Their is still no responce

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    Phoolwala.com - So-called bouquet was sent from a bakery in a carry bag