Vespa — engine problem in vespa vxl model

Address:

RAJ MOTORS, Nayapalli, Bhubaneswar, Khordha, Odisha, 751021

The particular vehicle which i’ve purchased on 19th may 2019 from raj motors bhubaneswar, is having problem in engine since the purchase date. It is not taking start without use of choke. It’s a costly scooter and still such problem happening and the service person is saying me to exchange it with upper model with half value. Such poor brand and its people as well. Kindly take this complain seriously and solve my matter.