ADVERTISEMENT

[Resolved]  Pigeon Appliances / Stovekraft — faulty stove burner

I bought a 2 burner stove on 12th september 2017 and from the day of its second usage it is not working. Both the burners turn off if i keep the knob on low flame.

I tried to contact the local shop from where i bought the stove, no action.

Then i contacted pigeon customer care on 12th october 2017, and ever since i have been trying to follow up, but to no avail. The complaint id is 812059.
.
I have never come across such a pathetic customer care, and such a pathetic kitchen appliance.

I want the pigeon to replace the product or repair it, whatever seems fit.
Was this information helpful?
No (0)
Yes (0)
Oct 24, 2017
Complaint marked as Resolved 
I had also posted a complaint on their page in FB, and after a few hours I got a call from Mr. Swami 8197016006 to know about the issue. I also received an email from stovekraft. Service technician Mohammad Ali 08523858254 was assigned the issue. He came to my house and he resolved the issue. But not a good experience overall, and I would never buy any Pigeon product ever again, nor would I recommend it to a friend.
Oct 25, 2017

Complaint Status

Pigeon Appliances / Stovekraft customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet

Comments

मेरा इंडक्शन पिजन brio को मेने बिग बाज़ार जबलपुर से ०५/०७/२०१७ को ख़रीदा था,
इंडक्शन के चलते चलते बंद हो जाने पर उसे सर्विस सेंटर ले जाने का फैसला लिया, , पर यह खी भीं सर्विस संटर नही मिला, फिर बिग बाज़ार ले गये २७/१०/२०१७ को उन्होंने ७२ घंटे में सही कर के देने को कहा पर आज १० दी हो गये कुछ नही हुआ,
शिकायत नम्बर ८२०४०६
में परेशान हो गया हूँ

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Pigeon Appliances / Stovekraft
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    6%
    Complaints
    372
    Pending
    0
    Resolved
    22
    Pigeon Appliances / Stovekraft Phone
    +91 80 2801 6222
    +91 97 4003 4444
    Pigeon Appliances / Stovekraft Address
    81/1, Harohalli Industrial Area, Kanakapura Taluk, Ramanagara, Bangalore, Karnataka, India - 562112
    View Full Information
    ADVERTISEMENT