[Resolved] Pigeon Appliances / Stovekraft

[Resolved] Pigeon Appliances / Stovekraft — faulty stove burner

D deepmala kori from Hyderabad, Telangana

I bought a 2 burner stove on 12th september 2017 and from the day of its second usage it is not working. Both the burners turn off if i keep the knob on low flame. I tried to contact the local shop from where i bought the stove, no action. Then i contacted pigeon customer care on 12th october 2017, and ever since i have been trying to follow up, but to no avail. The complaint id is 812059. . I have never come across such a pathetic customer care, and such a pathetic kitchen appliance. I want the pigeon to replace the product or repair it, whatever seems fit. Was this information helpful? No (0) Yes (0)
Oct 24, 2017 Complaint marked as Resolved I had also posted a complaint on their page in FB, and after a few hours I got a call from Mr. Swami 8197016006 to know about the issue. I also received an email from stovekraft. Service technician Mohammad Ali 08523858254 was assigned the issue. He came to my house and he resolved the issue. But not a good experience overall, and I would never buy any Pigeon product ever again, nor would I recommend it to a friend. Pigeon Appliances / Stovekraft customer support has been notified about the posted complaint.
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Comments

Anirudha Namdev

from Gwalior, Madhya Pradesh

मेरा इंडक्शन पिजन brio को मेने बिग बाज़ार जबलपुर से ०५/०७/२०१७ को ख़रीदा था,
इंडक्शन के चलते चलते बंद हो जाने पर उसे सर्विस सेंटर ले जाने का फैसला लिया, , पर यह खी भीं सर्विस संटर नही मिला, फिर बिग बाज़ार ले गये २७/१०/२०१७ को उन्होंने ७२ घंटे में सही कर के देने को कहा पर आज १० दी हो गये कुछ नही हुआ,
शिकायत नम्बर ८२०४०६
में परेशान हो गया हूँ