Pigeon Appliances / Stovekraft — re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201306

Since 2 months sending regular reminder for this defective product but still no technician visit. Even this request escalated to country head but no response. Very pathetic company and terrible service. Never buy the product otherwise waste precious time in doing follow up.

For more information, please go through below email.

— forwarded message —
From: vibhor vaish
Date: mon, nov 6, 2017 at 11:34 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: customer care sales & service, sagar. [protected]@gmail.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, anil sharma service branch manager - ghaziabad

Urgent reminder 6!!!

Company are totally doing fraud and selling product with out any customer service. Clear me if are you unable to repair it? Then collect this waste product.

On tue, oct 31, 2017 at 4:35 pm, vibhor vaish wrote:

Urgent reminder 5!!!

Looks you are unable to repair it. So, please collect this waste product

On tue, oct 31, 2017 at 9:35 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: mon, oct 30, 2017 at 10:07 am
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, sagar. [protected]@gmail.com, ashish. [protected]@stovekraft.com, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sun, oct 29, 2017 at 8:40 am, vibhor vaish wrote:

Urgent reminder 4!!!

Looks you are unable to repair it. So, please collect this waste product.

On sat, oct 28, 2017 at 9:30 pm, vibhor vaish wrote:

Urgent reminder 3!!!

Looks you are unable to repair it. So, please collect this waste product.

—
Vibhor
Mobile:[protected], [protected]

Urgent reminder 2!!!
—

Vibhor

Mobile:[protected], [protected]

On thu, oct 26, 2017 at 10:09 am, customer care sales & service wrote:

Dear sir,

Please look into the issue and resolve the same at the earliest.

Complaint id : 797075

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: customer care sales & service
Date: thu, oct 26, 2017 at 10:01 am
Subject: fwd: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing
To: ashish srivastava
Cc: vibhor vaish

Dear sir,

Please look into the issue and resolve the same at the earliest.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

— forwarded message —
From: vibhor vaish
Date: wed, oct 25, 2017 at 11:00 pm
Subject: re: pigeon automatic gas stove: gas leakage and heating issue with in one year of purchasing

To: customer care sales & service, [protected]@stovekraft.com, gb hiremath, gopa kumar, pigeon. [protected]@stovekraft.com, vinod

Still waiting for visit.

Urgent reminder 1!!!

On wed, oct 18, 2017 at 9:21 am, customer care sales & service wrote:

Dear customer,

Thank you for your valuable patronage and for interest shown towards stovekraft. We at stovekraft express our gratitude to you, for taking time out and writing to us. Your satisfaction is key to our success and we will strive to give you the best service at all times.

We sincerely apologize for the inconvenience caused. We are forwarding this issue to the management at stovekraft, rest assured that your matter will be looked in with utmost care and attention. Once again we thank you for your interest. It has been a great pleasure serving you.

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On tue, oct 17, 2017 at 8:47 pm, vibhor vaish wrote:

+ adding escalation matrix

Hi team,

Are you really serious for customer request, number of times (Long time) my wife followup you for this product. With this kind of service this product is just a waste for me. Please collect this waste if you can not provide the service,

I think, customer care team waiting for some accident. Attention, in case of accident. Pigeon\stove craft company will responsible as we don't have any recorded response for the service.

Again sending detail

1. Full name vibhor vaish
2. Contact /alternate number
3. Residential address along with pincode supertech each village 2 greater noida west. 201306
4. Store name flipkart.com
5. Bill number. Od[protected]
6. Date of purchase.
[protected]
7. Product. Gas stove/pigeon
8. Model vt58048

9. Complaint issue : here is gas leakage and flames in one of the burners button of my gas stove. Also, the top later of stove heated badly causing many skin burns to me.

—

On tue, oct 17, 2017 at 8:28 pm, anay vaish wrote:

On sep 15, 2017 4:38 pm, "customer care sales & service" wrote:

Dear customer,

Kindly provide the following details to register the complaint

1. Full name
2. Contact /alternate number
3. Residential address along with pincode
4. Store name
5. Bill number
6. Date of purchase
7. Product
8. Model
9. Complaint issue

Best regards
Stovekraft customer care
Toll free:[protected]
[protected]@stovekraft.com

On fri, sep 15, 2017 at 8:05 am, anay vaish wrote:

Hi,

This is regarding gas leakage issue in my pigeon automatic gas stove. I have purchased this automatic gas stove last year 25 may 2016 and with in one year, facing gas leaking and heating issue. So, what happen let me explain you in more descriptive manner.

Customer name:- vibhor

Date of purchase:- 25-may-2016

Model:- pigeon black line square stainless steel, glass automatic gasstove (4 burners)

Nature of problem: gas leakage n heating

Description: there is gas leakage and flames in one of the burners button of my gas stove.

Also, the top later of stove heated badly causing many skin burns to me.

Purchase date: 25 may 2016

So, i have following queries on same.

Brand value: purchase date is some where 1 year ago so, my question regarding your quality check and process that pigeon are following for ensuring the quality of product. Also, its surprising for me that with in 1 year, customer facing a major issue. So, looking to know your view on it.

Product life: people does not spent money to buy gas stove every year. Also, if we buy pigeon gas stove then we believe peaceful life at least for some time. So, looking to know your view on it.

Defective product: its looks like particular this gas stove is a defective product, so looking for root analysis of the problem and solution for same. I would like to request you to replace this defective unit with new unit. So, looking to know your view on it.

Warranty period: i have purchased this unit under 2 year warranty. So, i am looking for concrete solution for same. So, looking to know your view on it.

I think already, i have provided the comprehensive feedback that would make you easy to understanding customer problem. Please let me know if you have any alternative resolution and doubt on understanding of this case.

—