Pigeon Appliances / Stovekraft — Unethical behaviour

Address:	641006
Website:	www.stovekraft.com

I purchased a glass top 3 burner stove during oct'16 through snapdeal website. The glass top got burst out while cooking itself without affecting burner during may'17 itself. We are using the stove for cooking only for 2 members and this was not fully used too. I called & complained customer care, they registered (Complaint no. 728551) and told an executive will visit and resolve but none came, again i called customer care and they gave the mobile number of that executive. I called him and told the details, he asked me to send the pictures through whatsapp, i did that too but he did not return. After 2 days i again followed up with executive and this time he gave another person number and to follow up with him without visiting my house. And i called that person, he is in different city and he was asking me why he has not returned and i told that is my question and you need to answer for it, he then called me after sometime telling that the executive will visit your house tomorrow. The next day he came and have seen everything and told that it is some fault in stove only and it is first complaint like this, maybe it is because of air lock and we do not have gals top in stock so have to initiate request and it will take 7 days. After that i am following up till today as it is 1 month now and we are facing lot of inconvenience without a stove, still the problem is not resolved. Whenever i call to both the persons and customer care and send mail to customer care they are telling 3 days but still it is not fixed.

I wonder how slow they are processing and not giving proper information, when i call also they are answering in such a sarcastic tone and telling you can complaint wherever. I am really unhappy for this.