[Resolved]  Pikkol / Rednile Innovations — Shipment delayed

My request id is bl230101 and my shipment was picked up on 31st may 2020 from bangalore and was promised to be delivered in meerut in 15 days.
Now its been 24 days and customer care is not even responding to the calls.
I have sent many follow up mails as well but only twice got reply and that too every time that dispatching goods will take couple of days. This is a standard reply i am getting every time.
My goods haven't been dispatched yet when they were supposed to be delivered by 15 june 2020. All the payment has been taken in advance as well and i basically have no authority over them except waiting for a reply