Pikkol — regarding damage of product during shifting
With reference to Booking Number: BLL212574, we have shifted our house on 30-Nov-2019 through Pikkol. I have taken the Damage cover insurance from them in which any damage is happen during the move then the replacement or repairing or the equivalent amount has to be paid to me to fix that cause. During the move they have broke my water purifier cabinet due to which I am unable to install the purifier on the wall, and the cost of the cabinet is Rs.1500 and been confirmed with the vendor. I have communicated the same to the team but now they are refusing to do any repairing and all. They are just insisting me to take only Rs.500 which I never agreed as this was not committed during I was opting the insurance.
Apart from that I had not received any call from them regarding the same, they are only communicating through mail only. At last I have called to their customer care and the executive named Anita was very rude during the conversation and she told we can't pay more than Rs.500 which is been confirmed by their claim team. She is not ready to listen to any of my points regarding the insurance and their fault.
Below is the mail which I received from them:
Greetings from Pikkol!
As discussed, please be informed that our claims department has approved 500/- refund as a final revision towards the damage incurred as a goodwill gesture. Kindly acknowledge the receipt of the same by replying to the same email to proceed further.
Hope you understand we can not step in further on this issue.
Pikkol Customer Delight Team
Call us: [protected]
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Pikkol / Rednile Innovations customer support has been notified about the posted complaint.