Piyush Goyal — refund of amount for cancellation of waiting counter ticket

Sir,
I took a counter ticket in waiting on 2/nov/2019 from jhansi to nizamuddin for the journey date of 3/nov/2019. My ticket doesn't get confirm and because of sunday counter was closed due to which i couldn't get my ticket cancel from the counter so i called irctc to make the ticket cancel where it's customer executive said to cancel the ticket online on irctc website and get the refund for the same from counter within 24 to 48 hours. When today i went there for the collection of refund from the ticket booking counter they said to collect it from boarding station so i went to boarding station which is 50kms far fromy place to collect the refund then they said it's too late and no refund will be given. Now please help me out what to do..??