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Pizza Hut India

Pizza Hut India — double payment debited on card swipe

Address:Mumbai City, Maharashtra, 400072
Website:www.pizzahut.co.in

Dear team,

I have swipped on 10th dec, 18 against the pizza delivery. I have swiped my card on the machine with delivery boy twice. But due to mobile network and swipe machine error, transaction was not either successful not declined. Again i have swiped my card on pizza outlet at delphi building, hiranandani, powai, 400072. Due to this subsequently my bank is debited twice with the bill of 1, 790. Please attached herewith my bank statement. Till date i have not recieved my money back. I have made follow up with the pizza outlet at delphi with mr. Pravin but no response is received yet. This is ridiculous and harassing that i am following but no response is received.

Please resolve this and give my money back asap. Else i will go for consumer forum.

Thanks,

Ca cs bhanudas parab
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Comments

Dear Bhanudas,

We are sorry to hear this. We have escalated your concern to our team and they will get back to you soon.

Regards,
Team Pizza Hut
Reply
No one is replying on the mail.

I am visiting the store for recovery of my money. No one even bother to reply.

Is this your standard to resolve complains of the customer.

Please share contact details of higher authority to escalate this issue.

I need my money back.

Bhanu
Reply
I have tried on their website but when I placed ordered money deducted and order not placed
I paid money by upi address [protected]@okaxis to their upi id [protected]@hdfcbank
No response from them regarding same.

Reply
Pizza Hut India Customer Care's response, Dec 17, 2018
Verified Support
Dear Nachiket,

We are sorry to hear this. We would request you to please DM us your email id, mobile number, and store details via given below link so that we can look into this.

https://bit.ly/2UPPSeY

Regards,
Team Pizza Hut

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