Pizza Hut India — money get deducted but order not placed.

gaurav solanki13

from Ahmedabad, Gujarat

Address:

Ahmedabad, Gujarat, 380015

I recently ordered from pizzahut app but when i checkout and select the paytm for payment it redirects to paytm amount got deducted and when i open the app it got reloaded and home screen appeared... Paytm show amount has been transfered to pizzahut but i m not able to see my order nor any confirmation from them yet. I want the amount back asap.

My name is : gaurav solanki
Ordered on : 22 dec 2019

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Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2019

Pizza Hut India Customer Care's response Dear Gaurav,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

Jan 23, 2020

Updated by gaurav solanki13 i already provided the details, they asked me to wait for 21 day since than no reply or no refund has been given... pathetic service it's been almost a m

Jan 24, 2020

Updated by gaurav solanki13 here is screenshot of payment i've done... money deducted but order not placed

Feb 18, 2020

Updated by gaurav solanki13 so pathetic and slow service no reply from the team even after 2 months of the complain really disappointed with the behaviour and response.

Jul 20, 2020

Updated by gaurav solanki13 @pizzahut yet not resolve or respond to the complain. it's been almost 8 months now worst service i have ever seen.