[Resolved]  Pizza Hut India — online order through app

Address:	Mumbai City, Maharashtra, 401107
Website:	Pizza hut

I placed an order on the app on 1st dec' 17 which comfirmed at the end of the order being placed and the money got deducted from my bank account, however i got an email 5 minutes later stating the order is cancelled and i will recieve the refund. I called in to check what was the matter and i was told not to worry about it as the order was showimg comfirmed and that i should recieve it within sometime. I waited for my order which never arrived at estimated time given so i called back to enquire about it and was assured the order has left the store and should be delivered within 15 minutes which again never happened. I called back to ask what happened this time and was informed due to some technical issue the order is cancelled and will recieve the refund in 11 days. I said not refund the money and to place another order. The guy on the other end informed its not possible however he will check it and be back with a quick solution and placed my call on hold. I waited again for someone to come back on the line amd tell me what was happening however what happened instead was the line was disconnected by the guy. I called again still giving them a chance instead was connected to a guy who knew nothing about customer service or even a normal conversation, he kept repeating we are closed and no order can be placed and when asked what his name was he stopped replying and eventually had to disconnect the line. Worst experience i ever had in my life. Would think hundred times or even more before ordering from pizza hut.