[Resolved] Pizza Hut India — Order thru Swiggy not delivered for one and a half hours. No response from PH

PercyKJ

Aug 9, 2021

Address:

Mumbai Fort Branch near Main CST Railway station

Yesterday, Sun 08 Aug 2021 ordered a pizza and sides at 6:26 p.m. from PH Fort outlet Mumbai (near CST Main Rly station) thru Swiggy. Till 8:00 p.m. they did not even deliver the order to the Swiggy delivery person, nor were they contactable. The PH no. provided on the Swiggy app was giving a wrong number message. Also came to know from the Swiggy delivery person that apart from him, there were 10 other people waiting outside and no staff had come out to even address their problem. So no way to get thru. Ultimately cancelled the order.
If this type of attitude is displayed by an international chain its disastrous to the brand as people have alternatives and ultimately your business will crash. Ultimately your choice to look into the matter and pull up the branch people or not.

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Sep 13, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2021

Pizza Hut India Customer Care's response Dear Customer (PercyKJ),

We are sorry to hear this. We would request you to please DM us your email id, and mobile number via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut