Pizza Hut India — order undelivered and refund not given back

4 Reviews
 Molishree Tripathi on Mar 7, 2018
— forwarded message —
From: "pizzahut"
Date: 02-mar-2018 12:31 pm
Subject: order placed : order no. 2711609

Pizzahut order
Hi molishree,

Thank you for ordering with pizza hut, home of the tastiest pan pizza!

We are delighted to serve you.

Here's your order summary.

Order number : 2711609
Sr no items price quantity sub total
Triple treat box non veg
Pan, medium | serves 2
+ country feast
+ tandoori paneer
Garlic bread stix
Texas garlic dip
Potato poppers
Tandoori pocket paneer
Inr 699.0 1 inr 699
Total inr 733.96
Total tax (Cgst + sgst)

Inr 34.96

You saved

Inr 0.0

Amount to be paid

Inr 733.96

Payment mode
Online payment

Order type

Order time
Friday, 02 march 2018 12:29:29

Selected time
Your order will be delivered approximately on 12:59:29

Delivery address

Near s. F. S shopping centre 5/302-a s. F. S agarwal farm mansarovar, 5/302a, sfs manasarovar, hans vihar, sector 2, mansarovar, jaipur, rajasthan 302020, india
Jaipur rajasthan
Zip/post code:
Mob: [protected]

Enjoy your meal!

Team pizzahut.

Think pizza, think pizzahut

Terms & conditions

Order of 4 or more pizzas qualifies as a bulk order, hence not applicable for 30 minutes or free.
Invoice will be provided at time of delivery/takeaway. T&c apply.

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For any order related queries, please call our call center at 39883988.
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For more details, please visit

Complaint Status

[Mar 07, 2018] Pizza Hut India customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0Share0


Hello, I placed online an order for 2 Medium Pizza and paid through internet Banking and it is confirmed by your mail from "Team Razorpay" and Payment Id: pay_9k4ss9w00tizzB for Rs. 572.26. This order is booked thru our mobile no [protected].
Immediately after making payment, I got a sms with Message that "your order 2713972 is cancelled. Would you like to order some thing else?"
Not able to understand why it is happened and when calling to customer care, they listen for 2 minutes and after that saying they are not hearing, disconnected the call.

It is happened twice to us. Yesterday and today 11:15am.

Can I expect a call from your customer care why it is happened ?


Santosh Gupta
Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here:
On 22nd feb at 9:29 pm my order no. 270 8802 of Rs. 1228.50 was cancelled after making payment through axis credit card but still I have not yet refunded by the amount of Rs. 1228.50.

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    Pizza Hut India - order undelivered and refund not given back