Pizza Hut India — overloaded meal for 4

Address:

Faridabad, Haryana, 121003

Ordered from store: pizzahut, devyani international limited, shoop no.19, 20
Crown interiorz mall, faridabad, haryana-121003

Order no: 23417g018348
Token no.205
Pos no: t23450
Date/time: 31/12/2017, 9:08:31 pm
Promised delivery time: 9:36 pm
Actual delivery time: 10:02 pm

Extremely pathetic service. Following are the notable points:

1. Scheduled delivery time was 9:36 pm, the order was delivered to us at 10:02 pm.

2. Unprofessional delivery boy: came late, order was already out of the bag when we reached. The guy did not inform us that we can avail this order for free after 30 minutes.. Delivery was late by 24 minutes after scheduled time.

3. Extremely pathetic food quality: the meal was not even warm let alone it be hot. It felt as if we are chewing rubber

4. We strictly ordered tomato ketchup sachets immediately after we placed our order, the delivery boy was totally unaware of it.. Absolute lack of coordination and following of orders.

5. We strictly asked for pepsi and mirinda as beverages. We received pepsi and 7up, instead.. Again the delivery boy was dumbfounded.

6. Extremely poor quality of garlic bread.

All in all, the food quality was way-way beyond the amount that was charged for... Improperly cooked food, poor service, negligence of the order specifications on behalf of the staff made us think about choosing your brand in future.

Think about it. That is why you people are lagging behind dominos in indian market because of such unprofessionalism. Improve or we have certainly plenty of options at our helm.

If the gst is not adding to your profits, that does not mean you shall degrade customer satisfaction to such low levels.

We can only lament after such pathetic food that we had to eat, and when we were trying to contact them after this all, none picked the phone until we had to cut it ourselves.

As for compensation, the basic you could do is fulfil the promise of delivering the pizza free after 30 minutes.. Hence we demand full refund of our order.

Let us not ponder over legislative means, including district consumer forums.

Take notice of this message.. You can consider this as a warning.. It wont take long before you lose your customer base...