Pizza Hut India — pizza hut order online on oct 7th 2018 - sunday at gandhi bazar branch

Address:

560019

Respected team,

I want to share an wonderful/exceptional and alarming that we have faced sunday night post ordering pizza with pizza hut. Order number 3407447.

Ordered online pizza [meal for two] of rs. 440/- all inclusive at around 6.20 pm ist. My daughter was checking the status of the same as we wanted to leave after having pizza.

Online – they have mentioned medium pizza/garlic bread and coke. We assumed the same will be delivered which didn’t happen. At 7.15 pm ist, it showed as dispatched. My house is around 400 meters from the shop. Delivery boy came at around 8.10 pm ist with cold pizza [which i released after payment done] that too thin crust which we never knew or never ordered. The correct name for the pizza i got is "masala pappad". Again this came to know after payment done, else i would have returned everything.
Before delivery, got a call from delivery boy asking for address and that gentleman pretending as if he came to bangalore an hour back. This drama was not required and the address was very close to the pizza hut shop as mentioned above.
Shivu statement - delay was due to 4 deliveries which he completed, this is what we heard from shivu and also he promised he will give compliment next time.

Coming to quality – thin crust which we never ordered was given with very very depraved quality without cheese/tomato sauce [i don’t know the exact name] with one or two paneer on it.

Management team – please continue the same type of work to spoil the name. If you are ready to solve this, please contact me. I will teach you what is customer experience is.