Pizza Hut India — pizza order no. 7249691 dated 12th may not delivered

Address:

Mumbai City, Maharashtra, 400076

I reside in Powai, Mumbai. We ordered 2 medium pizzas on 12th May (evening at around 9:45pm) through the online system Pizza (order no. 7249691) with 'payment on delivery' option. We got a confirmation that the order has been accepted and that the pizza is being prepared. Our nearest pizza hut store is in 'Delphi building' located in Hiranandani Gardens. After waiting for more than an hour we tried to call this store on the phone no. given on their website[protected]. But we were informed that this is an invalid phone no. Then we called up the customer care on[protected] times. On the first call, we were told that the pizza is on the way and would reach with in 5 mts (which never happened). On the second call we were told the store has been contacted and the store will contact us in the next 10 mts. On the 3rd call, we were again told that store will call in the next few mts, which never happened. On the 4th call, we were asked if I could hold and then after holding for 10 mts, I had to hang up . On the 5th call there was a message that said the working hours were over etc.. The same thing happened on the 6th and 7th call.
Finally, we did not get any pizza.

This morning, I got another message from Pizza hut which said our order has been cancelled!

This is frustrating. Can there be a bigger harassment of a customer than this? AND THIS IS NOT THE FIRST TIME IT HAS HAPPENED. It has happened at least 2 times earlier also.

I am not sure if you are going to take any action against those responsibile for this harassment. But I thought it is my duty to inform the higher ups because all this is bringing a bad name to Pizza hut. Already its reputation has gone down in our region (people like us are slowly shifting to other brands like Dominos and other local brands) and if action is not taken immediately, the situation will get worse.

Thanks for your attention

Vivek Agarwal