Pizza Hut India — poor quality of pizza supplied

Address:	Gurgaon, Haryana, 122001
Website:	www.pizzahut.co.in/customer-feedback.php

Dear team,

Its been a pathetic experience with pizza hut during my last order placed on wednesday 27th december 2017. I had ordered for 2 pizzas exotica and tandoori paneer. The quality of pizza delivered was absolutely futile. The base of pizza was too hard, pizza was dry and cheese level was totally out of standards of pizza hut.

I had immediately complained to mr kuldeep, who is customer service representative at your sector 10a gurgaon outlet and i was committed replenishment against the same.

The person who came to deliver the pizza was not even carrying card swipe machine due to which he again came to collect payment after 30-40 mins.

More surprisingly and sort of indecency on the part of your outlet that they immediately called up for feedback as the delivery person handed over the pizza. How can one give feedback without even knowing the taste. To collect feedback you people are so proactive but when it comes to accept and act then you people are sheer nonsense.

Today on 04th jan 18 when i asked for replenishment against pizza along with pasta i was told that it can't be done. I had to make repeated calls to your representative mr kuldeep who later connected me to store manager mr girish who is absolutely rude, stubborn and lacks basic managerial skills as well.

You need to answer me that ideally i should have asked for refund of entire money or replenishment against complete order as the complete meal was spoiled due to poor quality of food served by pizza hut.

Despite of being a brand like pizza hut being courteous enough you people are so rigid and act so shamelessly. I will take up this case to the next level with all sort of documentation and consider this mail as a written complaint against the spoiled food being served by pizza hut.

Its highly shameful, pathetic and poor on front of pizza hut.

Regards
Jaideep malhotra
+91-[protected]