Pizza Hut India — quality and service issues

Address:	Ahmedabad, Gujarat
Website:	online.pizzahut.co.in

Date - 17/11/17

Location - pizza hut, shivalik arcade, panchvati, c g road, ahmedabad, gujarat

All the things i am mentioning here are about the pizza hut franchise mentioned above.

1) the pizza hut dine-in is not identified on the website or on the national call centre, please either acknowledge the same or confirm whether it is a legit store or not.

2) since the inception of the store it has had service issues - like lack of staff attending customers, making customers wait for 10-15 minutes just to pay their bill, elongated waiting periods for food getting delivered, there were occasions when there was no one person held accountable for such poor service. Despite these issues, so far my experience is concerned, i have never had a bad quality pizza or any other food item for that sake, which is why i never complained.

3) but, today in addition to all service issues i also faced issues with the food on my table.
From the beginning of my today's visit — the staff wasn't aware that i had entered the restaurant and i had to hunt them down so that they could show me where i and other two people with me could sit! They were also not aware that i was not given a menu card and came to take my order before even doing so. Unlike earlier times when we were served water in a clear tall glass, today we were served water in a pepsi cup, while pepsi was served in a clear glass (Surely not a promotional thing!) after we tasted our pan pizzas, we realised that one of them was somewhat raw and the crust of the other one was really lose and soggy. The person on duty said that there was some issue with the oven (That it was not hot enough today) which was causing such soggy crusts, he also added that it was not just us that has received such pizzas everyone in the restaurant right now is eating the same soggy crust pizza as you! We managed to cancel one of our orders, but the other pizza was completely inedible. And not only pizza, the garden salad was not fresh, the lettuce was wilting, the bread pieces not crunchy, there were no cherry tomatoes in it!

My major concern is that when the staff was already aware about the issue, they should have, with utmost ethicalness, informed us and the rest of the customers. For a chain like yours the concern should be consumer satisfaction rather than greediness for money. And also, when the major dish you are serving is pizza how can you justify yourself by saying that oven is not working, when it is the only medium for cooking.

I shall say that ahmedabad has enough pizza café but pizza hut has always topped the list but this problem has remained persistent, either do the needful or close the restaurant. Also, i'd like a refund for the filthy pizza that i ate because of a fault on your part.