Pizza Hut India — Refund and No delivery | |||
This is for the Order number: 19663637 ;the order was placed at 11:45 AM on 1 AUG 2020 online through pizza hut official website in New Delhi;I recieved the confirmatory mail for order placement and money Rs 839 was deducted from my bank account.Despite calling at customer care and talking to the executive around 30 times;there was no positive response ; in telephonic conversation with Dwarka sector 20 person they told that order is not placed; We were delayed by about 3 hours .Also the policy of 30 minutes in which the pizza has to be delivered free was also not taken into consideration.They were making millions of excuses and putting the call on hold saying there manager is in meeting .They wasted lot of time and were not solving the issue .Finally we have to go to Sector 20 Dwarka, New Delhi Pizza Hut and get the pizza by ourselves at around 3PM.They didnot give any refund.Also the pizzas were not fresh and of poor quality. Was this information helpful? | |||
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Pizza Hut India customer support has been notified about the posted complaint. Verified Support Aug 07, 2020 Pizza Hut India Customer Care's response Dear Manhar, We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this. Link: https://bit.ly/2TPmesE Regards, Team Pizza Hut | |||
 2 Comments | |||
Comments
Unresolved.No hear from your side
Reply
Mail came regarding that your money will be refunded within 7-10buisness days.A call came from customer care that your account has been credited with the amount.When I checked it, no money has been refunded.
Pizza Hut India Customer Care's response, Sep 23, 2020
Verified Support
Dear Manhar,
Apologies! We have re-escalated your concern to our concerned team and our team will shortly get in touch with you.
Regards,
Team Pizza Hut
Apologies! We have re-escalated your concern to our concerned team and our team will shortly get in touch with you.
Regards,
Team Pizza Hut
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