Pizza Hut India — refund issue - money debited twice while ordering

Address:

Hyderabad, Telangana, 500032

Hi i ahve complained many a times also provided the screenshot of the order no. And the screenshot of the account statement showing the debited amount twice. Still no resolution happened from the last 5 months.

I had ordered pizza from pizzahut online in hyderabad - on date.27th april 2018, complained many a times through twitter, as no other mode of complaint is being recorded from them.

While proceeding for payment, the amount got debited but the order didnt happen. After calling customer care, they told that they cant see the order through my mobile no, and asked to order again, and said the debited amount will be refunded back. But it never happened.

I am not sure whats stopping them to atleast investigate this matter, from the last 5 months. Kindly respond and please help me getting back my money. Attaching the scrernshot of the order fyr.