Pizza Hut India — regarding late delivery, disowning discount msg due to delayed delivery & misbehaving with customers

Address:

Ghaziabad, Uttar Pradesh, 201016

Dear Pizza Hut Team,

This complaint is against Store Manager- Pizza Hut (Store Number- [protected]), 7 & 8 & 10, Paramount Spectrum, Crossings Republic, Ghaziabad (UP). On 6th of May'18 I booked an Online Order[protected] at 9.08 pm with an estimated delivery time of 9.38 pm (within ur 30min Promise delivery time). But delivery happened around 10.15 pm means around 37 min delay. But the process was smooth as I received one msg (attached) from Pizza Hut regretting on delayed delivery and reimbursing this with Rs. 300/- discount on total order value which was Rs. 1110/- (paid online). When delivery boy came with Delivery, I registered my complaint with him & shown him the Discount msg received from Pizza Hut on delayed Delivery of Rs. 300/- discount. I asked him to refund Rs. 300/- in cash, then he called his Store Manager On call through his phone and handed over his phone to me to have a chat with him regarding my case. I asked Store Manager to instruct his Delivery Boy to refund Rs. 300/- quoting msg from Pizza Hut. Store Manager told me that as this was an online order against Online Payment so can't be adjusted against Cash Refund and assured me the same Rs. 300/- would get refunded in my account in 7-working days. Since then nothing received. I personally visited on your Crossing Republic Store on 3rd of June'18 to enjoy my evening with my family and booked an order of 3 Cheez Max Pizza of around Rs. 1000/- bill and asked the Store Manager to adjust Rs. 300/- discount in that bill, but he denied and disowned any such much from Pizza Hut and any Telephonic Discussion with him on 6th May'18 and challenged me to show me any other proof related to this, Asked me to name the delivery boy...i mean such a scene he created in front of so many people standing there. He blamed me that there are chances if I've already taken Rs. 300/- discount benefit snd asking again, on this, I asked him to check my account through my Mobile Number- [protected] but he agsin denied. On this, I cancelled my latest order and warned him that I'd never ever come to Pizza Hut, he replied that it's my wish and there is none of his personal loss. I have a huge annoyance due to Mr. Rajeev (Store Manager) behaviour and would ask you to take action against him else I'd be forced to take up this issue in Social Media and other channels.

I'm asking my Society's RWA to bycott Pizza Hut. In parallel, I would take support of other authorities too to stand against appointing such Gunda-Type employees in your organisation who can be threat to any customer any time and can cheat with customers in the name of Company.