Pizza Hut — Poor services and breach of contract

Address:

Raipur, Chhattisgarh

Sir, I had arranged a birthday party of my son on[protected] at your Magneto Mall, Raipur (Chhattisgarh) store, where I had a deal with your staff Mr Akash who confirmed me Rs. 225/- per pax for a medium size pizza, a soft drink and desert like ice cream and a return gift . In addition he said that instead of medium size pizza potato wafers or garlic bread can also be taken by choice by kids. I confirmed him for booking of 20 No of pax So he advised that he will manage in such a way that 10 Medium sized pizza and 5 potato wedges and 5 garlic bread will be serviced so that kids have variety coz no one kid can eat a full medium size pizza, and he also assure that he will try to get waiver of taxes which was chargeable in addition to Rs. 225/- .

But on the day of party Mr. Akash was on leave and some Vijay sahu or else arranged the party for us and he fist serviced one garlic bread to all the kids and on asking for potato wedges and pizza he bought for some of the kids and at the time of billing he charged additionally for 4 Potato Wedges and 3 Garlic breads and also charged taxes extra.

apart from the above we were some senior member from our family so we seperatley ordered some combo meals as beriza and 1 feast 2 pan in which he did not serviced the soup even after asking for multiple times, basically they were unable to handle the party and even service was very poor they were trying to save the cost and servicing very slow to the kids so that they may be diverted from foods, quarter glass of cold drink and 1/2 scoop of ice cream was served even with half hearted.

Finally they submit with a bill for 9541 /- and after asking for deal with Mr Akash who was in leave on that day, they made a call to confirm from him but even after his confirmation they argued me to make full payment and created a seen in front of my family even they ruined our party but did not even acknowledge, so I finally paid him 10000/- (Which is more than the bill amount ) which he kept and was told to Mr. Akash to look into the matter and refund the amount excess charged by me with their apologies .

But till date I neither received any apologies nor any refund . so I thought before going to consumer court and local news paper, I should contact first with your authorities.

So you are requested to please look into the matter so that any future client of yours is not suffered with such a business practice and did not ruin his party.

Anticipating Your Response,

Thanks,

Manoj Budhwani
[protected]