Pizza Hut — service I have been receiving

I ordered pizza hut at least twice a week. I have been receiving poor service. I have had to wait 2 hours for pizza on at least 4 occasions. Once I ordered pizza and never received it. When I call the store I'm placed on hold for long periods of time after requesting to speak to a manager. Crew members laughing and playing on the phone. I have called your customer service several times about the same issues with them telling me my complaint would be followed up and never get a return call from any pizza hut representatives. I'm lost for words right now. Really angry, your pizza is very good when its hot not warm please help me [protected]@ gmail.com or[protected] thanks.