Pizza Hut — Transaction failed but money not refunded

Address:

Gautam Buddh Nagar, Uttar Pradesh

I made two transactions of Rs. – 352 on 13-Jan-2015 to purchase Pizzas from Pizza hut online but both of the transactions got failed and amount deducted from my bank account. I called to customer care and logged the complaint, and customer care representative told me that your amount will get credited into your account within 25 days and I wait to recalled the transactions. But yesterday I again called to the customer care and representative told me that it need 20 more days to return. This is ridicules things if they don't have a proper portal system than close it so that the consumer will not be cheated.