Planet Fashion — False commitment of Exchange allowed

Address:

Pune, Maharashtra, 411007

Annoyed, disgusted and disappointed by the level of promise and service your people give.

I bought 4 Shirts (Size 40) from Plant Fashion Aundh, Pune with a promise if the size mismatches, it will be exchanged.

My husband exchanges 3 of them the last one was on January 2017, with one Shirt Yet to be exchanged (since my husband wanted a Plain White shirt size 39 and it was not available at your store). Each we would go there was either non availability of size, or there was old stock. We were assured that we could come later and get the Shirt exchanged .

My husband visited the store at least 9-10 time to just exchange 4 Shirts, finally exchanged 3 of them (with loads of patience and Time) but on 18th March to our surprise suddenly the salesman while chatting on his phone refused to exchange the Shirt, stating it was dirty.

Trust us, the shirt was intact with its labels and packing, absolutely untouched, but yes there was some dust which was on the shirt near the Pocket which was sold to us like that stating it can be washed away and sometimes happens during SALE.

The salesman person was totally confused and uneducated, he initially said No without even looking at the Shirt.

First he said, the Shirt was bought on July 2016 hence can't be exchanged, secondly he said we have a policy to exchange in within 3 months, but when I told him he exchanged it it last month, the store manager realised he lied to us.

He changed the discussion and told us we can't exchange it because it has a stain ( dust, which can be washed easily).
After multiple request, he said I will speak to my AM (god knows what that means). He was siting Ideal (Facebooking) and then he told me He spoke to someone and he said No.

I requested if I can speak to the concern person, because I knew he had not spoken to anyone. As expected by a sales man he said I can't give you details.

I understand his situation, but to make a organisation good, I expected your company to be transparent and honest.

I had lost my cool and left the shirt at the Aundh store and expect a reply from your team. Please provide us with a genuine and valid reason for not allowing to exchange a shirt which I bought for my husband unfortunately due to a wrong size.

The Shirt is in a very good shape and brand new. I gifted this to my husband and I will ensure if this is not taken seriously I will first speak to the consumer court, social media and will never encourage people to buy stuff from Planet Fashion or any other Arvind Mill store. If this is not resolved, I will understand all are cheaters and they don't care about consumer satisfaction.

I have been shopping at Planet Fashion since a while but the treatment I got this time from your salesman was absolute unacceptable. I never want to step in that store ever again.