PNB MetLife — Delay/denied refund

Address:	Kota, Rajasthan, 324010
Website:	[email protected] ([email protected])

Sir
I have taken car loan of 1100000(eleven lakhs) on 28/10/2016 from Punjab national bank for a period of 7 years. the PNB taken a term insurance policy to cover this loan from PNBmetlife. the bank paid a single premium of Rs 38000/ to the company. I got the policy certificate for it.
I had made the full payment of this loan on 8/2/2017. in the policy there is a provision for surrender the policy in such case. the company will refund as per their rule/formula in prepayment.
so accordingly I applied for surrender the policy on 13/3/2017. I had submitted all relevant document for it.
initially I got a letter from the company in which they asked for some more document and I did the same.
After it I have been am requesting for the refund via email and phone but these is no response still my payment of 22000 is due. even after 5 month the company did not refund me my money about Rs 22000
the details of my policy is : policy no.[protected],
Last payment method: made bty the PNB bank online when car loan was given on 28/10/2016.

· Latest (1) transaction: bank statement attached

· DOB: 22/6/1969

· Beneficiary name: Ramswarop meena

· Premium amount: 37994.86 (single frequency premium)

· Address; E-49 Srinathpuram Kota Rajasthan 324010
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