PNB — refund not received

Address:Hisar, Haryana, 125038
Website:www.amzon.in

I purchased oppo real me 1 mobile phone rs 13990 from amazon on 5/6/2018 and done full payment by debit card. I cancelled this order 6/6/2018 and now amazon is sayings that refund has been send to your debit card on 7/6/2018. Refund reference number is 683705.
But customer service is saying they can file nothing like change dispute. My amount is not received. A
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